Returns and Exchanges

Worry-free returns and exchanges at MISS ELASTIC!At MISS ELASTIC, we want you to be completely satisfied with your purchases. That’s why we offer you an easy and hassle-free process for returns and exchanges. Here’s how it works:

Generous timeframe

You have 30 calendar days from the time you receive your products to decide whether you want to return them – we want you to feel confident with your purchase! And above all, we want you to have all the time you need to decide.

Basic conditions

To make an exchange or return, there are some conditions that you must meet:

• The cost of collection and transport are at our expense, totally FREE. We want to make it as easy as possible for you.
• All returns and exchanges are managed through this email: hello@misselastic.com or by WhatsApp: 627 572 401 from Monday to Friday, from 09:00h to 18:00h. We are here to help you!
• Make sure the product is in perfect condition, unused and in its original packaging.

Return

If you decide to return a product in good condition, we will refund you the amount of your purchase as soon as possible, within a maximum period of 15 calendar days, following the same payment method you used.

Exchange

If you need to exchange a product for another size of the same model, we will be happy to do so as long as there is stock available. The process for requesting an exchange is easy:

• Contact us at this email: hello@misselastic.com or send us a WhatsApp to: 627 572 401 from Monday to Friday, from 09:00h to 18:00h. We are here to help you!

Make it simple!

At MISS ELASTIC, we’re here to make your online shopping as easy and worry-free as possible. If you have any questions, don’t hesitate to contact us! You can email us at hello@misselastic.com or call us on 627 572 401 from Monday to Friday, 09:00h to 18:00h. We are here to help you!